Stakeholder Group
Suppliers and service providers
Good supplier relationships are essential to our strategic achievements. They enable us to deliver sustainable value to our customers and business, with a focus on suppliers built on integrity.
Needs and expectations
- Fair terms of trade and sustainable sourcing
- Timely communication on tender outcomes
- Closer relationships and engagement
- Fair procurement processes
- Timely payments and compliance
How we engaged
- Selected suppliers based on ethical and responsible conduct
- Conducted supplier due diligence and market visits before and after contracting
- Held one-to-one engagements on service delivery, collaboration and issue resolution
- Convened the Annual Suppliers Forum to strengthen communication and partnership
- Collaborated with suppliers on environmental impact and labour standards
- Reviewed contracts and clarified commercial terms, performance obligations and payment arrangements
- Established Service Level Agreements with service providers
- Provided feedback on successful and unsuccessful tender outcomes
- Onboarded new partners to strengthen local supplier participation
Strategic response, value creation and outcomes
- Continued working closely with suppliers and service providers to deliver quality services, strengthen business relationships and create opportunities for suppliers
- UGX 1.5 trillion in procurement contracts since 2018
- 90% procurement process performance, maintained at 2025 level, attributed to improved processes and staff awareness
- 193 in-person participants and 7,074 live and on-demand viewers at the Annual Suppliers Forum, with a 99% Supplier Satisfaction Index
- Conducted four trainings for at least 80 internal procurement champions on PPDA regulations and practices, supporting improved processes
- 91% Internal Audit compliance and 93.5% Enterprise Risk Management compliance
- Generated UGX 3.9 billion in savings, while disposal activities realised UGX 333 million in proceeds
- Ensured purchased products were made, delivered and disposed of in a socially and environmentally responsible manner
- Applied the Sustainable Procurement Charter, alongside technology and digitisation across procurement and disposal processes
- Continued implementing waste management and disposal practices across major procurements where required
Opportunities and outlook
- Strengthen procurement efficiency, supplier satisfaction and experience
- Improve contract management practices
Risks
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Reputational risk
SDGs
Quality of relationship
Meeting Expectations
Government of Uganda National Development Plan IV Alignment
- Human capital: Achieve a healthy, knowledgeable, skilled, ethical and productive population