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03 Our Strategy 06 Stakeholder Engagement
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Our Strategy

06

Stakeholder engagement and value creation

Explore how the Fund listens, collaborates and grows together with its stakeholders, building trusted partnerships that improve financial wellbeing, strengthen resilience and create lasting value for members, communities and future generations.

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Growing together through trusted partnerships

Our journey towards building long-term value that supports members today and future generations is one that no institution can undertake alone. It is a journey built on trust, shared purpose and partnerships that bring people and organisations together to create lasting value.

We have grown alongside our members, employers, employees, regulators, media, partners, suppliers and communities. Each relationship plays an important role in shaping our success, strengthening our resilience and creating opportunities that extend beyond today and into future generations.

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During FY2025/26, we continued to deepen these relationships through open dialogue, collaboration and shared accountability. We listened carefully to our stakeholders, responded to their changing needs and worked together to develop practical solutions that improve financial security, strengthen confidence in the Fund and support Uganda's broader socio-economic development.

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The value of these relationships extends well beyond financial performance. They strengthen public confidence, encourage innovation, improve resilience and enable the Fund to remain responsive in a rapidly changing environment.

They also create the foundations for shared growth, helping our members to achieve greater financial wellbeing, enabling our partners to contribute to a stronger social security system and supporting Uganda's continued development. Most importantly, these partnerships help us fulfil our purpose of protecting today's savings while creating a stronger foundation for future generations.

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Looking ahead, growing together through trusted partnerships remains central to how we create value. Together, we are building a Fund that is financially resilient, socially responsible, environmentally conscious and governed with integrity, a Fund that continues to believe in its members and the future we are creating together.

Up nextHow we create value together

How we create value together

Our stakeholder engagement is founded on four guiding commitments:

We listen

Understanding expectations through continuous dialogue and feedback.

We collaborate

Working alongside stakeholders to co-create practical and sustainable solutions.

We deliver

Translating engagement into measurable improvements in services, products and experiences.

We grow together

Building long-term relationships that strengthen financial wellbeing, institutional resilience and national development.

Stakeholder interest and influence matrix

Interest

High

Low influence

Members
Potential Members

Moderate influence

Employees/staff

High influence

Regulators:
Ministry of Finance, Planning and Economic Development
Ministry of Gender Labour and Social Development

Interest

Moderate

Low influence

Employers

Moderate influence

Trade Unions
Industry Associations
Partners
Media
Funders

High influence

Policy Makers:
Parliament
ISSA

Interest

Low

Low influence

General Public
Communities
Planet

Moderate influence

Suppliers

High influence

PPDA
Solicitor General
Attorney General
Uganda Revenue Authority (URA)

Up nextQuality of stakeholder relationships
Stakeholder Engagement

Quality of stakeholder relationships

In accordance with our Stakeholder Management Policy, we identified the following stakeholder groups as most material to NSSF’s day-to day operations. These relationships shape our operating environment and inform how we engage across the value chain to understand the respective priorities, respond to concerns and strengthen mutual value.

Next, we demonstrate our commitment, engagement, and quality of our relationships with key stakeholders through the value we have delivered.

Up nextRegulators and government
Meeting expectationsFalling short of expectations
Stakeholder Group

Regulators and government

Regulators and government

Our relationship with Government and regulators supports NSSF's strategic priorities, protects member interests and contributes to Uganda's national development agenda.

Needs and expectations

  • Compliance with applicable laws, regulations and governance requirements
  • Strong customer protection, risk management and accountability
  • Support for social security coverage and national development priorities
  • Constructive engagement on policy, regulation and sector transformation

How we engaged

  • Maintained regular dialogue through consultations, public forums and cross industry initiatives with Parliament, MGLSD, MoFPED, PPDA, the Attorney General, Solicitor General, CMA, ISSA and FIA
  • Engaged Ministries, Departments and Agencies on social security coverage, protection and national priorities
  • Submitted policy and research papers and advocated for an enabling regulatory environment
  • Convened the inaugural All Africa Pensions Summit in Kampala

Strategic response, value creation and outcomes

  • Strengthened institutional governance in accordance with the NSSF Act (Cap 230)
  • Contributed UGX 301.5 billion in taxes, supporting the national tax base
  • Enhanced accountability, transparency and ESG practices, while supporting priority SDGs
  • Advanced financial inclusion by reducing the voluntary savings minimum contribution from UGX5,000 to UGX500
  • The inaugural All Africa Pensions Summit, brought together 400+ participants and secured commitments to mobilise patient capital for infrastructure
  • Protected customer and local community interests through focus on service quality, safety and privacy
  • Strengthened risk management across cybersecurity, financial crime and fraud prevention
  • Supported Uganda's development agenda through leadership in national transformation and sustainability initiatives

Opportunities and outlook

  • Work with Ministries, Departments and Agencies to expand awareness and coverage of social security services
  • Continue monitoring, evaluating and strengthening governance, legal and regulatory requirements
  • Work with Government and regulators to support investment, innovation, policy development and wider social security coverage

Risks

  • Cyber risk
  • Information security risk
  • Regulatory risk

SDGs

Sustainable Development Goal 1: No Poverty
Sustainable Development Goal 10: Reduced Inequalities
Sustainable Development Goal 17: Partnerships for the Goals

Quality of relationship

Meeting Expectations

Government of Uganda National Development Plan IV Alignment

Governance: Strengthen policy, legal, institutional coordination and regulatory frameworks

Up nextCustomers (our members and potential members)

NSSF Integrated Report 2026

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NSSF Integrated Report 2026

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01

Report Overview

02

Our Business

03

Our Strategy

04

Our Governance

05

Our Sustainability

06

Our Performance

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