Aspiration
Driving operational excellence and innovation
Weighting
20%
Performance legend
Targets exceeded
Achieved
Below target
New measure
| Objectives | Key measures | FY2025/26 target | 2024 | 2025 | 2026 | Outlook for the year ahead 2026/2027 Target |
|---|---|---|---|---|---|---|
| Accelerate the Fund’s digital transformation | Average benefits processing turnaround time | 4.6 days | 10.1 days | 5.6 days | 4.5 days | 4 days |
| Improve governance, compliance & risk | Governance and Compliance Index | 85% | 100% | 100% | 97% | 90% |
| Enhance innovation capabilities and social investment impact | Number of new products and services | 2 | 1 | 1 | 60% development on the 2 new products | 80% development of Smart Life Fixed |
| Number of social investment projects | 1 | – | 1 | 2 | 1 | |
| Enhance technology impact | % completion of milestones for the deployment of the new Pensions Administration System | 75% | 70% | 70% | 100% | 100% |
Accelerate the Fund’s digital transformation
Average benefits processing turnaround time
FY2025/26 target: 4.6 days
2024: 10.1 days | 2025: 5.6 days | 2026: 4.5 days
2026/2027 Target: 4 days
Improve governance, compliance & risk
Governance and Compliance Index
FY2025/26 target: 85%
2024: 100% | 2025: 100% | 2026: 97%
2026/2027 Target: 90%
Enhance innovation capabilities and social investment impact
Number of new products and services
FY2025/26 target: 2
2024: 1 | 2025: 1 | 2026: 60% development on the 2 new products
2026/2027 Target: 80% development of Smart Life Fixed
Enhance innovation capabilities and social investment impact
Number of social investment projects
FY2025/26 target: 1
2024: – | 2025: 1 | 2026: 2
2026/2027 Target: 1
Enhance technology impact
% completion of milestones for the deployment of the new Pensions Administration System
FY2025/26 target: 75%
2024: 70% | 2025: 70% | 2026: 100%
2026/2027 Target: 100%
While the target of launching two new products was not fully achieved, both products progressed to approximately 60% development during the year. Work will continue to bring the planned solutions to market, particularly Smartlife Fixed, alongside complementary wealth-management services. Further process improvements will support the four-day benefit-processing target while maintaining strong governance as the Fund scales.