Financial capital
- Interest to members (return on equity): 22.53% (June 2025: 13.5%)
- Benefits paid: UGX 1.55Tn (June 2025: UGX 1.32Tn)
- Sustained fund growth and stable liquidity to pay benefits on time
Creating sustainable stakeholder value
Members
Legend
Value creation
Value erosion
Value preservation
Intellectual capital
- Customer satisfaction rate of 89% (June 2025: 88%)
- Chatbot handling member queries on WhatsApp, with 98% of customer traffic now managed through e-channels
Human capital
- Investment in upskilling employees of UGX 2.8Bn (June 2025: UGX 2.4Bn) to improve productivity and raise customer satisfaction
- Frontline and back-office employees upskilled to improve customer experience
Manufactured capital
- Investment in Enterprise Architecture of UGX 3.6Bn (June 2025: 9.7Bn), building capacity to improve business process turnaround times
Social and relationship capital
- Investment in financial literacy campaigns: UGX 0.3Bn (June 2025: UGX 0.3Bn)
- Responsible ESG leadership and CSR investment to improve the lives of members and their communities
- Lowered the minimum contribution for Smartlife Flexi from UGX 5,000 to UGX 500, expanding financial inclusion
Natural capital
- Responsible ESG leadership and investment
Employees
Legend
Value creation
Value erosion
Value preservation
Financial capital
- Significant investment in employee wellness
- Spending on employee wellness initiatives: UGX 3.7Bn (June 2025: UGX 3.4Bn)
Intellectual capital
- Retention of specialist skills (data science specialists, software developers, and CFAs)
- Employee attrition of 2.2% (June 2025: 4%)
Human capital
- Employee satisfaction rate of 93% (June 2025: 91%)
- Gender equity of 52.6% male and 47.4% female (June 2025: 53.1% Male and 46.9% Female)
Manufactured capital
- Uptime of application systems at 97.7% (June 2025: 98.2%), supporting employees working effectively from home: 100%
Social and relationship capital
- 71% of logged complaints resolved at the first attempt (June 2025: 93%)
Natural capital
- 8% reduction in energy consumption (June 2025: 38.6% increase)
- 41.6% decrease in paper consumption (June 2025: 116% increase)
- 3% decrease in water consumption (June 2025: 48.4% increase)
Suppliers
Legend
Value creation
Value erosion
Value preservation
Financial capital
- Local supplier contracts awarded: UGX 106.3Bn (June 2025: UGX 25.6Bn)
- Supplier development through forums and mentorship; the Hi-Innovator partnership unlocking capital and technical support for SMEs
- Faster turnaround through e-GP, stronger vendor performance and compliance, and green certification embedded in major projects
Intellectual capital
- Hi-Innovator programme, with the Mastercard Foundation, supporting scalable small and growing businesses with seed capital and technical support; 438 businesses received grant funding of USD 30,000
Human capital
- Employee wellness programmes
- Spending on employee wellness initiatives: UGX 3.7Bn (June 2025: UGX 3.4Bn)
Manufactured capital
- Infrastructure spend, branches and contact centres (IT maintenance and repairs): UGX 11.4Bn (June 2025: UGX 13.6Bn)
- Investment in Enterprise Architecture (additions to computers and intangibles): UGX 3.6Bn (June 2025: 9.7Bn)
Social and relationship capital
- Buy Uganda Build Uganda: 96.9% of procurement with local suppliers (June 2025: 97.1%)
- 1,079 contracted suppliers (June 2025: 658)
Natural capital
- Green certification services for Pension Towers and the Lubowa housing development
Communities
Legend
Value creation
Value erosion
Value preservation
Financial capital
- Responsible corporate citizenship and commitment to the SDGs
- Taxes paid, direct and indirect: UGX 313.9 Bn (June 2025: 242.4Bn)
Intellectual capital
- Tonality score of 94.2% (June 2025: 95%)
Human capital
- 32 hours dedicated to corporate social investment activities
Manufactured capital
- Digital Index of 72.1% (FY25: 86%)
- An average of online sentiment at 83% (FY25:83%)
- Digital penetration growth at 35.4% (78.6%)
- An e-channel to walk-in ratio of 98% (FY25:96%)
Social and relationship capital
- Responsible corporate citizen and commitment to SDGs
- Responsible ESG leadership and investment in corporate social responsibility initiatives to improve the lives of members and the communities in which we operate
Natural capital
- A meaningful contribution to environmental sustainability, aligned to national, regional, and global development goals
- Water conservation and waste management initiatives
Regulators and legislators
Legend
Value creation
Value erosion
Value preservation
Financial capital
- Employer compliance of 56% (June 2025: 52%)
Intellectual capital
- UGX 89Bn in contribution arrears recovered (Target UGX 30Bn)
Human capital
- The Fund maintains good relationships with supervisory regulators and a broad array of other policymakers
- Senior leadership time dedicated to regulatory engagement
Manufactured capital
- Procurement processed through the e-Government procurement system, in compliance with the PPDA (Amendment) Act, 2023
- 1,079 contracted suppliers on the eGP portal (June 2025: 658)
Social and relationship capital
- Responsible corporate citizenship and commitment to the SDGs
- Taxes paid, direct and indirect: UGX 313.9Bn (June 2025: 242.4Bn)
- Compliance with the regulatory requirements of the URBRA Act, 2011
Natural capital
- 100% of waste from buildings diverted to KCCA pipelines (City Council Solid Waste Management Ordinance, 2000)
- Water and waste handling, treatment, and disposal in line with Global Environmental Health and Safety regulations (Section 4.2)
- Environmental Impact Assessments by NEMA on all construction projects (Regulation 37, SI No. 13 of 1998)
- Net Zero commitment path with a 13.6% near-term GHG reduction target