Social
| Commitment | FY2026/27 target | FY2025/26 baseline | FY2025/26 outcome | Status |
|---|---|---|---|---|
| Member satisfaction rate (CSI) | 95% | 88% | 89% | On Track |
| Benefits turnaround time | 1 day | 5.6 days | 4.5 days | In Progress |
| Members registered | 370,000 | 3.35Mn registered members | 3.65Mn registered members | On Track |
| Increase financial literacy among members | 6 million stakeholders to receive educational workshops annually | 5.2 million stakeholders | 5.4 million stakeholders received educational workshops | On Track |
| Employee engagement rate | 95% | 91% | 93% | On Track |