Manufactured Capital
Strategic priorities
- Accelerate the Fund’s digital transformation to improve service delivery and operational efficiency
- Improve governance, compliance, and risk management
- Enhance our technology impact
Committee oversight
Finance Committee
Challenges, uncertainties, and disruptive factors
Key challenge
Transitioning to the new pension administration system while maintaining uninterrupted benefits processing and regular payroll operations. The transition requires accurate data migration, effective system integration, and adequate user readiness without compromising service quality.
Mitigating factors/opportunities
Measures undertaken to address the challenge
During the year, the Fund continued developing a new pension administration system to strengthen the management of member records, contributions, benefits, and pension payroll. The Fund also reviewed benefits-processing workflows and strengthened data, approval, and operational controls. These interventions contributed to faster claims processing while preparing the organisation for the transition to the new system.
Trend during the reporting period
The average benefits turnaround time improved by 20%, from 5.60 days to 4.5 days, performing within the 4.6-day target. This was achieved despite claims increasing by 4.6%, from 48,276 to 50,499, while the value of benefits paid rose from UGX 1.32 trillion to UGX 1.55 trillion.
KPI
Our strategic target is to pay member benefits in 1 day.
Outlook
In FY2026/27, the Fund will prioritise the successful implementation and stabilisation of the new pension administration system. This will include completing data migration, system integration, testing, user training, and operational-readiness activities while maintaining continuity in benefits and regular payroll processing.
The Fund will also target an average benefits turnaround time of 4 days, with focused process improvements for complex claims. Stronger data controls, cybersecurity, and system monitoring will support a stable transition and create a more reliable foundation for future service delivery.