Assurance
The Board ensures that assurance services and functions enable an effective control environment and support the integrity of information for internal decision-making and external reports.
Critical success factors and progress towards delivery
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Skilled and certified audit professionals
Why it matters
Ensures the function can provide independent and objective assurance over increasingly complex and emerging risks
FY2025/26 actions and plans
Certifications, AI training, benchmarking visits, auditor rotation, and continuous professional development
Evidence of progress
91.0% staff engagement index; expanded specialist capability
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Impactful reporting and stakeholder confidence
Why it matters
Enhances the relevance and value of Internal Audit insights to decision-makers
FY2025/26 actions and plans
Strengthened engagement with the Board, Audit and Risk Assurance Committee, Management, and assurance stakeholders
Evidence of progress
91.0% stakeholder relevance target; growing demand for advisory support
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Focus on the organisation's highest risks
Why it matters
Directs assurance resources towards strategic priorities and emerging threats
FY2025/26 actions and plans
Risk-based planning aligned to Vision 2035, emphasising technology, ESG and transformation initiatives
Evidence of progress
100.0% planned audit delivery; enterprise-wide assurance coverage
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Technology-enabled assurance
Why it matters
Improves assurance quality, efficiency, effectiveness, and responsiveness
FY2025/26 actions and plans
Expansion of data analytics, continuous auditing, AI-enabled audit techniques, and AMS utilisation
Evidence of progress
90.0% of assignments supported through analytics and digital audit tools
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Strong Internal Audit frameworks and methodologies
Why it matters
Promotes consistency, quality, and professional conformance
FY2025/26 actions and plans
Adoption of Global Internal Audit Standards; refresh of the Charter and Internal Audit Manual
Evidence of progress
External quality assessment completed; standards alignment achieved
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Quality assurance and continuous improvement
Why it matters
Supports continual enhancement of audit effectiveness and stakeholder confidence
FY2025/26 actions and plans
Three-tier quality assurance programme including self-assessments and external assessments
Evidence of progress
90.0% compliance target; successful quality reviews
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
Combined assurance and stakeholder collaboration
Why it matters
Reduces duplication and strengthens governance oversight
FY2025/26 actions and plans
Enhanced coordination with Risk Management and Legal; development of a combined assurance framework
Evidence of progress
Improved assurance integration and coordinated oversight
Critical success factor
Why it matters
FY2025/26 actions and plans
Evidence of progress
Critical success factor
ESG and sustainability assurance capability
Why it matters
Supports credible sustainability reporting and ESG governance
FY2025/26 actions and plans
Development and implementation of an ESG assurance framework covering governance, risk, controls, reporting, and monitoring
Evidence of progress
ESG assurance incorporated into annual audit planning and reporting