Data, information, and technology
The Board governs data, information and technology in a way that enables the Fund to sustain and optimise its strategy and objectives.
Outcomes supported
Governance of data, information, and technology
Data, information, and technology are strategic assets that enable innovation, operational excellence, and sustainable value creation. The Board governs these assets through an integrated framework of oversight, risk management and assurance to support strategic objectives, strengthen resilience, safeguard stakeholder trust, and realise the benefits of digital transformation while managing associated risks.
What NSSF has in place to demonstrate how the requirements of this principle are achieved:
Governance and oversight
How it is governed
Finance Committee oversight of data and information governance; ARC oversight of technology risk, cybersecurity, and assurance.
Evidence / outcome
Clear Board oversight of digital strategy, technology investments, information governance, and technology risk.
Value created
Strengthens governance, accountability, strategic alignment, and informed decision-making.
Cyber resilience
How it is governed
Cybersecurity, business continuity, and disaster recovery frameworks.
Evidence / outcome
Enhanced cyber resilience, business continuity, and protection of critical information assets through vulnerability assessments, penetration testing, Dynatrace monitoring and real-time data replication.
Value created
Protects member information, preserves stakeholder trust, and safeguards long-term value.
AI and innovation
How it is governed
AI deployment governed through Board oversight and the development of a formal AI Policy.
Evidence / outcome
Responsible adoption of predictive AI, multilingual AI-powered member support and facial-recognition pilots, supported by governance, oversight, and ethical safeguards.
Value created
Improves member experience, operational efficiency, innovation, and service accessibility.
Digital enablement
How it is governed
Investment in digital platforms, automation, and internally controlled solutions, including the new pension administration system.
Evidence / outcome
98% of member transactions are conducted through digital channels. Data Quality Index achieved 96% against a 100% target.
Value created
Enhances efficiency, accessibility, information quality, and stakeholder confidence.
Capability and resilience
How it is governed
Technology risks managed through the ERMF and Combined Assurance Model, supported by ongoing capability development.
Evidence / outcome
Enhanced governance maturity, organisational resilience, and digital capability across the Fund.
Value created
Supports a future-ready organisation and sustainable value creation.
The Fund's approach reflects an integrated view of data, information, and technology as both strategic enablers and sources of risk. Through effective oversight, responsible innovation, strong information governance and continual capability development, the Board seeks to ensure that technology supports Vision 2035, strengthens organisational resilience, and creates sustainable value for members and stakeholders over the short, medium, and long term.
Area for future focus
Finalise and adopt the AI governance policy; progress the Business Intelligence and Data Maturity Model; establish the planned Centre of Excellence; advance the data quality index to 100.0%. Read more about our digital transformation.